Digi999 is committed to protecting the privacy and personal data security of every Malaysian player. This document clearly explains how we collect, use, and safeguard your information.
Register Free Log InSix core principles that underpin how digi999 handles the personal data of every member.
All data transmitted between your device and digi999's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's major banks, including Maybank and CIMB. Your personal information and financial transactions remain secure in transit at all times.
Digi999 never sells, rents or trades members' personal data to any third party for marketing purposes. Your information belongs to you — we use it solely for the purposes stated in this policy and nothing beyond that.
The digi999 Privacy Policy is drafted in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA). We comply with all applicable legal requirements governing the collection, processing, and storage of users' personal data in Malaysia.
Only digi999 staff who require access to your personal data to perform their authorised duties are permitted to access it. All access is logged and monitored. Our staff are bound by strict confidentiality agreements and undergo ongoing data protection training.
As a digi999 member, you have the right to access, review, request corrections to, or apply for the deletion of your personal data. Such requests may be submitted to the digi999 support team and will be processed within the timeframes prescribed under Malaysian law.
In the event of any data security breach that may affect your personal information, digi999 is committed to notifying you within the timeframe stipulated under applicable Malaysian law. We will not conceal any serious security incidents.
A summary of the data protection rights you hold as a user of the digi999 platform in Malaysia.
| Your Rights | Description | How to Submit a Request | Status |
|---|---|---|---|
| Right of Access | Request a copy of the personal data digi999 holds about you | Email support@digi999.best | AVAILABLE |
| Right to Rectification | Request correction of inaccurate or incomplete personal data | Live chat or email | AVAILABLE |
| Right to Erasure | Request the deletion of your personal data under circumstances provided for by law | Official email with account details | CONDITIONAL |
| Right to Object | Object to the processing of your personal data for direct marketing purposes | Account settings or email | AVAILABLE |
| Right to Restrict Processing | Requesting restrictions on how digi999 processes your data in certain circumstances | Email support@digi999.best | CONDITIONAL |
| Right to Data Portability | Receive your data in a structured, machine-readable format | Written request via email | AVAILABLE |
| Right to Withdraw Consent | Withdraw consent for data processing based on consent at any time | Account settings or contact support | AVAILABLE |
This Privacy Policy explains how digi999 collects, uses, discloses, stores and protects your personal information when you use our platform — including the digi999 website, mobile app and all related services.
This policy applies to all users of the digi999 platform based in Malaysia, including registered members, website visitors, and anyone who interacts with digi999 services in any capacity. By registering for or using digi999, you agree to the collection and use of data as described in this document.
Legal Basis: digi999's Privacy Policy is framed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We comply with all data protection principles set out in the Act, including the General Principle, the Notice & Choice Principle, the Disclosure Principle, the Security Principle, the Data Integrity Principle, the Access Principle and the Accountability Principle.
Digi999 is the data controller for personal information collected through our platform. This means we are responsible for determining the purposes and means of processing your personal data. If you have any questions or concerns about how we handle your data, please contact our team at support@digi999.best.
Digi999 collects various types of personal information depending on how you interact with our platform. Below are the categories of data we collect:
Important Note: digi999 does not store full credit or debit card numbers in our systems. All payment processing is handled via Malaysian e-wallet methods and FPX, processed through licensed and secure third-party payment providers. We only retain transaction information necessary for record-keeping and legal compliance.
Digi999 uses the personal data we collect for the following purposes, all of which are legitimate, reasonable and necessary to deliver our services to players in Malaysia:
Marketing Opt-Out Options: You may opt out of receiving marketing communications from digi999 at any time by using the "unsubscribe" link in any marketing email or by contacting our support team. You will, however, continue to receive important service communications relating to your account and transactions.
Digi999 does not sell, rent or trade members' personal data to any third party for their own marketing purposes. However, there are certain circumstances in which we may need to share some of your information with the following parties:
Digi999 works with trusted third-party service providers to help operate our platform. These include:
All these third-party providers are bound by strict data protection agreements and are only permitted to use your data for the specific purposes related to the services they provide to digi999.
Digi999 may be required to disclose your personal data to Malaysian public authorities when mandated by law — for example, to the Royal Malaysia Police (PDRM), the Financial Intelligence Unit (FIU), or relevant courts in connection with criminal investigations or legal proceedings. In such circumstances, we will disclose only the minimum information required and will notify you where the law permits us to do so.
Reminder: digi999 will not disclose your personal data to any party without a valid legal basis or your consent, except in emergency situations involving risk to life or the prevention of serious crime as required under Malaysian law.
Digi999 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. The following are the key layers of protection we have in place:
Shared Responsibilities: While digi999 maintains robust security measures, the safety of your account also depends on your own actions. Please use a strong password, enable 2FA, never share your login credentials, and contact us immediately if you suspect any suspicious activity on your digi999 account.
Digi999 retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Malaysian law, whichever is longer.
Once the relevant retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked back to you personally.
Digi999 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how users interact with our services, and keep your login sessions secure.
| Cookie Type | Purpose | Duration | Can It Be Disabled? |
|---|---|---|---|
| Essential Cookies | Ensuring the platform's core functions run smoothly — including login verification, session security and navigation | Session / 30 days | No — the platform cannot function without them |
| Performance Cookies | Collecting anonymous usage statistics to help us understand how players interact with digi999 | Up to 2 years | Yes — via browser settings |
| Functional Cookies | Remembering your preferences such as language, display theme, and favourite games | Up to 1 year | Yes — via account settings |
| Marketing Cookies | Used to display relevant digi999 promotions to you | Up to 90 days | Yes — via account or browser settings |
You can control and manage cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the digi999 platform. For guidance on managing cookies in popular browsers, please refer to your browser's help documentation.
Digi999 services are intended for adults aged 18 and above only. digi999 does not knowingly collect or process personal data from individuals under the age of 18.
All account registrations go through a strict age verification process. Should we discover that we have inadvertently collected personal data from an underage individual, we will take immediate steps to delete that data and close the account in question.
To Parents & Guardians: If you believe your child under the age of 18 has registered for or used the digi999 platform without your knowledge, please contact us immediately at support@digi999.best. We will investigate and take immediate action, including account closure and deletion of all associated data.
As a digi999 member residing in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA) with respect to your personal data:
To exercise any of the rights listed in the table above, you may:
Digi999 will acknowledge receipt of your request within 3 business days and endeavour to fulfil it within 21 business days. For complex requests, additional time may be required, and we will notify you accordingly.
Limitations on the Right to Erasure: Your right to request data deletion may be limited in circumstances where digi999 is required to retain that data in order to comply with legal obligations, resolve outstanding disputes, or enforce agreements. In such cases, we will explain why deletion cannot be carried out.
As an online platform, some of digi999's operations involve service providers that may store or process data outside Malaysia — for example, international-grade game software providers or global cloud services.
When your personal data is transferred outside Malaysia, digi999 ensures that:
Information about the data transfer mechanisms used can be obtained by contacting us at support@digi999.best.
Digi999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements or changes to the services we offer.
When we make material changes to this policy, we will notify you via:
We encourage you to review this Privacy Policy periodically. Continued use of the digi999 platform after any amendments take effect constitutes your acceptance of the revised policy. If you do not agree with the changes made, you have the right to close your digi999 account by contacting our support team.
If you have any questions or concerns, or wish to exercise your rights in relation to this Privacy Policy or how digi999 handles your personal data, please contact us:
Our team is committed to handling all privacy-related enquiries seriously, in strict confidence, and within a reasonable timeframe. We aim to provide an initial response within 3 business days and to resolve requests within 21 business days for standard cases.
Complaints to the Authorities: If you are not satisfied with digi999's response to your privacy concern, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (PDPDP) or the relevant data protection authority in Malaysia.
From the moment you register to the moment you withdraw your winnings — how digi999 handles your data at every stage.
You provide your name, email, Malaysian phone number and date of birth. digi999 stores this information with secure encryption and uses it to create your account and verify that you are an eligible adult to use the platform.
For your first withdrawal, or when otherwise required, you will be asked to submit identity verification documents. These documents are stored with strict encryption and are only accessible to our authorised KYC team. Once verification is complete, the documents are not used for any other purpose.
Your gaming activity — whether playing slots, Live Casino baccarat, betting on EPL football, or purchasing 4D lottery tickets — is recorded for bonus calculation, dispute resolution, fraud detection, and compliance with statutory reporting requirements.
Every deposit made via Touch 'n Go eWallet, GrabPay, DuitNow or FPX, as well as all withdrawal transactions, is securely recorded. These records are retained in accordance with Malaysian financial law and used for verification, dispute resolution and mandatory reporting.
Data that must be retained for longer periods — such as financial records — is stored in secure archival systems with strict access controls. This data is not used for any purpose other than legal compliance or dispute resolution.
When your data is no longer needed and the legally required retention period has expired, digi999 securely deletes or anonymises it using methods that ensure it cannot be recovered or linked back to you.
The most frequently asked questions by Malaysian players about privacy and data protection at digi999.
This Privacy Policy should be read together with the other important documents that form your overall agreement with digi999.
The full rules, rights, and responsibilities governing use of the digi999 platform — from account registration through to withdrawing your winnings.
Self-exclusion tools, responsible betting limit guides, and professional support resources for players who need assistance.
The digi999 story, our vision for Malaysian players, and our commitment to security, fairness, and transparency across every aspect of the platform.
Answers to the most frequently asked questions covering all aspects of the digi999 platform — including privacy and data security.
Digi999 protects your privacy with 256-bit SSL encryption, compliance with Malaysia's PDPA and a strict no-data-sale policy. Register for free today and enjoy a safe, transparent experience across slots, Live Casino, lottery and Sports Betting.
Register Free Now Log InFor adults aged 18 and above only. Please play responsibly. Privacy Policy applies.